Industry

Telecommunications

Secure, remote office access
Centralised, high-availability desktop

Delivering secure and reliable access to
customer support applications around the world

A leading national telecommunications company is dedicated to unleashing the power of the Internet to deliver the best solutions to their customers, in the workplace, and on the move.

The Challenge

They needed to securely provision customer support applications to remote call centre agents around the globe while protecting customer data from loss or theft and remotely manage new users, software upgrades, and application maintenance. They wanted to support a growing call centre with a limited budget and headcount.

The approach

We needed to deploy both a high-performance and flexible virtual desktop solution to support the types of workloads moving offshore— but data security and cost were the primary concerns.

The Solution

Horizon View virtual desktop and ThinApp solutions securely and reliably deliver customer support applications to call centre agents around the world while keeping customer-sensitive data in their data centres.
Product categories and services used

VMware

  • VMware Horizon View 
  • VMware ThinApp 
  • VMware vSphere

Chavans Technologies

On-site support services, Asset lifecycle management services, Consultation Services, and Education services

Business
Results

Protected customer data from being lost or stolen

Enabled the reliable delivery of critical customer-service applications around the world

Centralised infrastructure for easier management with limited resources

Helped customer leverage more cost-efficient and scalable offshore labour

Talk to our experts

+91-80-26636777

sales@chavans.in

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About Us
Our goal is to be your most trusted, most innovative partner.
Enrich people’s lives and empower organisations to achieve more
The most advanced companies trust Chavans to transform their organisations.
About Us
Our goal is to be your most trusted, most innovative partner.
Enrich people’s lives and empower organisations to achieve more
The most advanced companies trust Chavans to transform their organisations.
Our goal is to be your most trusted, most innovative partner.
Enrich people’s lives and empower organisations to achieve more
The most advanced companies trust Chavans to transform their organisations.
Our goal is to be your most trusted, most innovative partner.
Enrich people’s lives and empower organisations to achieve more
The most advanced companies trust Chavans to transform their organisations.

All-in-one engineered system.

These systems are specifically designed to deliver greater business agility, improved data centre efficiency, and better operational simplicity.

It is a fully integrated system that integrates compute, storage, networking, virtualisation and data protection in a full-stack solution that runs nearly any application.

Complete web application security – allow only the known.

Web servers are often targeted by attackers to help them host and deliver malware. We help you determine the policies your firewall needs to adhere to – choosing the perfect fit for your organisation and running threat analysis while also maintaining it regularly.

The key benefits of Firewall are its multi-layered protection that defend your applications against ransomware and other emerging threats by fusing signature-less technologies like advanced machine learning, behaviour analysis, and exploit prevention with proven protection capabilities like intrusion prevention, reputation analysis, and more. Application shielding that helps gain enhanced visibility into suspicious files via tuneable protection to make better policy decisions and shield commonly used applications against vulnerability exploits and isolate suspicious applications from malicious activity. Seamless integration that enable business with a high-performance, lightweight solution and integration with existing IT infrastructure for automation and orchestration with open-APIs.

Start uncovering cyberattacks in no time

Advanced Threat Protection is available in either a hardware appliance or virtual machine (VM) form factor, which uncovers and prioritises advanced attacks entering the organisation through the network. The product automatically sends all suspicious files to a sandboxing system for rapid detection of even the most complex and stealthy advanced attacks.

Key Benefits of ATP
  1. Early detection – Halts attacks in progress or mitigates threats before they breach the systems
  2. Swift & Adequate protection – Disrupts activity in progress or counters actions that have already occurred as a result of a breach.
  3. Quick mitigation and response – Interrupts the lifecycle of the attack to ensure that the threat is unable to progress or proceed.

Software-defined Wide Area Network (SD-WAN)

Times have changed, backhauling all traffic – including that destined to the cloud – from branch offices to the headquarters introduces latency and impairs application performance. SD-WAN uses a centralised control function to securely and intelligently direct traffic across the WAN.

The key benefits of SD-WAN are its guaranteed efficiency – increased application performance with a high-quality user experience, resulting in increased business productivity, agility, and reduced costs for IT. It provides WAN simplification at a lower cost with bandwidth efficiency; swift deployment that supports centralised configuration, enabling the required changes to be deployed in a few minutes instead of weeks or months. Also, act as a seamless ramp to the cloud with significant application performance especially for critical applications without sacrificing security and data privacy; and, high flexibility – continuous adaption to changes with automated daily application definition and IP address updates. This eliminates application interruption and user productivity issues.

Real-time cyber defence systems

We help you collect, monitor and analyse all the data generated from numerous sources, like antivirus software, intrusion-detection systems (IDS), intrusion-prevention systems (IPS), file systems, firewalls, routers, servers, and switches.

The key benefits of SSIM are that all events and activities are monitored and viewed in real- time, event data from various sources is translated into a common preferred format, correlated and cross-correlated to help administrators in your organisation to discern between real threats and false positives and it provides automated incident response, sends alerts and generates reports.

Mobility

With the advancement of mobile and cloud technologies, the line between the private corporate network and public internet has virtually dissolved into thin air. To add to that is the growing demand from employees to use their personal devices for work. We provide tools that enable your remote users to securely connect to the internet and private network resources – without introducing cyber risks associated with using personal devices and unsecured Wi-Fi.

Identity & Access Management (IDAM)

We assist your organisation in identifying, authenticating, and authorising individuals or groups of people who can have access to applications, networks, or systems by associating user rights and restrictions with defined identities. It enhances security by controlling user access, thus, companies can eliminate instances of data breaches, identity theft, and illegal access to confidential information. Whenever a security policy gets updated, all access privileges across the organisation can be changed in a one sweep update. Your company can provide outsiders (like customers, suppliers, and visitors) access to their networks without jeopardising security while increasing productivity. There’s no need to enter multiple passwords to access multiple systems under SSO. If biometrics or smart cards are used, users don’t need to remember complex passwords, thus, improving overall user experience.

Video & Voice for everyone.

IP Phones empower your business with a new collaborative experience that connects you with the right people, with the right information at the right time – accelerate your team’s performance and maximise your business results.

The key benefits are it harnesses the power of your busy professional staff by enabling them to collaborate confidently with customers, partners, colleagues, and suppliers, maximises interaction with subject-matter experts (SMEs) by taking advantage of pervasive presence, team space escalation to calling and conferencing capabilities, transforms your business processes and reduces costs with interactive high-quality, business grade high-definition video communications and gives access to optional third-party endpoint applications and accessories to innovate new workflows.

Work on any device, anywhere.

Soft Client brings people and work together in a single, reimagined workspace – beyond the traditional meeting. It provides a workspace where all your collaboration tools are brought together in a single reimagined place on any device, anywhere.

You can connect with people either inside or outside your organisation and place all your tools right in the center of your workflow – it breaks down the siloes across your collaboration experience. Now you can stay connected between meetings with virtual meeting spaces, messaging, file sharing, whiteboards, and even video calling.

Advanced meeting experience.

We help you a create a custom, room-based telepresence system based on one of our three powerful and flexible codecs. The codec acts as the video collaboration engine that you can use to build custom video studios, boardrooms, auditoriums, education, and telemedicine applications, with a crystal clear 1080p HD video and high-fidelity audio. This is a powerful video and audio engine for integrators that delivers the industry’s first support for H.265 and bandwidth efficiency. It’s powerful enough to create video collaboration solutions for the largest and most complex scenarios. It is available as part of three integrator packages that combine with Precision 60 Camera, SpeakerTrack 60, or Quad Camera for ease of integration.

Pair a camera and the codec with the screens of your choice. Each codec offers increasing capabilities such as greater resolution, more inputs and outputs.

Customise meeting rooms with video conferencing to evolve team collaboration.

We help you bring intelligence and usability into your meeting rooms. Adding new capabilities enable even smarter meetings, smarter conference rooms, and device integrations removing barriers to the usage of video. Your choice of collaboration room is critical in helping your team stay productive, keeping them connected and maintaining business continuity. You can wirelessly present, white board, and video or audio conference – everything you need for team collaboration, all at the touch of a finger.

The key benefits are it is easy to use – touch / non-touch based, has high resolution 4K screens, connects with your virtual teams through soft clients (app), automatically wakes-up when you enter the room, detects soft clients – supported devices, intelligently anticipates your needs, smart 4K camera delivers a natural viewing experience and intelligent microphones create crisp, clear audio.

Dynamic 365

An ERP software focusing on your core accounting, manufacturing, and distribution needs, but extend to much more. It adds automation, efficiency, control, and scalability to your enterprise. The key benefits are it is cloud based, and no matter where you do business, your customer data is safe on the Microsoft cloud. With a unified Power Platform, it brings together business processes and Office personal productivity apps. Access CRM capabilities across Outlook, Excel, Microsoft Teams, and other familiar tools for an unrivalled, connected experience. Sales, marketing, and customer service apps connect everyone to a single source of relationship information creating consistency. It replaces repetitive manual tasks with connected processes using D365 and Power Platform solutions. You can apply triggers for approval requests and deploy guided processes to handle lead qualification, service issues, and other routine workflows. It comes with real-time reporting across the metrics that matter most to you with native dashboards, Power BI visualisations, and embedded AI capabilities. You can use Dynamics 365 apps and mobile Power Apps to handle specific processes that will empower everyone to be productive, wherever they work, with consistent user experience.

At the highest level, there are 2 main Dynamics 365 ERP software to choose from:

Dynamics 365 Business Central: ERP software well-suited for most small and medium-sized businesses. It lets your company start small but scale up and add functionality as their needs grow.

Dynamics 365 Finance & Operations: ERP software well-suited for large or diversified companies. Especially used by companies with multiple lines of business, international operations, multi-currency needs, or complex discrete and process manufacturing needs.

MS Office/Office 365

Office 365 is a cloud-hosted productivity suite that fulfils the need for a great product that helps you achieve optimum productivity and efficient communication. This suite with its collection of intelligent tools makes performing essential tasks like finding information, communicating with colleagues, sharing knowledge, processing data, planning and organisation faster and more straightforward, reducing time spent on administrative tasks, leaving businesses more time to create, innovate, and move forward. The key benefits are its cloud-based access, cost-effectiveness and flexibility to business changes through subscription-based services, it does not require any hardware investment, all infrastructure is handled at Microsoft’s end, reducing the need for IT expertise to manage the suite in-house and our expertise in the suite gives you access to 24×7 support.

Some of the exceptional tools available on office 365 suite to give you an advantage for business operation:

Business Center: A central access point for all Office 365 business apps, through which users can track metrics like outstanding invoices, email subscriptions, and bookings

Microsoft Connections: Basic email marketing tool, and customer engagement platform

Outlook Customer Manager: A simple, intelligent customer management add-on for businesses who don’t yet need an advanced CRM system.

Microsoft Listings: A tool to help organisations manage their business information on platforms like Facebook, Google, Bing, and Yelp.

Microsoft Bookings: A tool that allows you to manage customer appointments and schedules.

Microsoft Invoicing: An app designed to generate and send professional invoices to customers and accept payments on the go.

Boost productivity, work smarter with a business-class collaboration tool

We provide you with an email and calendaring tool that adapts to your style of work – helps you collaborate on your critical documents, access emails, contacts and calendars giving you a focused inbox that prioritises important messages. Now get more work done from your preferred workspace – faster!

The intuitive, organised and customisable inbox with advanced search enhancements connects you to modern services and internal line-of-business applications. Its powerful calendaring system goes beyond basic scheduling of appointments and commitments as well as shared calendars between different members of your organisation. It possess impenetrable security with centralised emails for timely back-ups and a multi-layered anti-spam, phishing filter that eliminates email threats.

Simplify your enterprise business process

We assist you in connecting your data across the Oracle environment with simple deployment, protection and management of applications across diverse workloads. Your enterprise can now connect and refine all your data, establishing a modern infrastructure foundation and achieving data-driven business outcomes with a modern foundation for Oracle applications.

A modernised IT infrastructure ensures agility in data management and data-driven analytics, even with large databases. The operational agility supports cloud native applications through automation of infrastructure. With data-Intensive applications it possesses superior ability to manage multiple databases across enterprises with accelerated decision making systems.

Protect your data from all attack vectors

Storage security is a critically important step that your enterprise must take because data breaches majorly occur due to a failure in data storage security. We focus on eliminating every threat posed to your data storage system- on-premises or on the cloud. Be it implementing technical controls like strong data storage encryption, intrusion detection, firewalls, data life cycle management, etc. or administrative controls like policymaking, compliance to policy, data retention, data access, etc. we do it all!
Protect against external threats – hackers, cybercriminals, organised crime groups, competitors carrying out “industrial espionage”, Nation-states, terrorists; internal threats – malicious insiders, poorly trained or careless staff, disgruntled employees and other threats- natural disasters and accidents like fire, flooding, power outages.

Protect & harden against advanced datacentre threats

Our server security portfolio provides complete server protection with end-to-end application control enabling micro-segmentation, administrator privilege de-escalation, patch mitigation, and protection against the zero-day threat in today’s heterogeneous private/ public cloud datacentre.
Protect your servers from zero-day attacks and quickly deploy additional monitoring and targeted hardening to applicable thus, providing impenetrable security. You can also secure unpatched applications and systems running on the legacy and End-of platforms, as well as secure workloads regardless of where it resides and protect entire data centres including legacy systems that cannot be patched using virtualisation technology support.

Blade Server

Blade servers are the latest servers. Slim and compact just like a blade, they slide vertically into a specially designed chassis and share certain elements of the hardware with other blade servers in the chassis, for higher efficiency and cost reduction. In short, blade servers will give you much greater processing power, take up less space and use less energy than other forms of server used for the same purposes.
Instead of powering and cooling multiple servers, the chassis supplies power to multiple blade servers. They provide high processing power while taking up minimal space. Blade servers provide high performance beyond compare.

Rack Server

A rack server is positioned in a bay inside a rack and related equipment’s like storage, security, and network appliances are mounted above it saving data-centre floor space. Rack servers are typically general-purpose servers that support a broad range of applications and computing infrastructure.
It is easier to manage connections and maintain the system as all components of the system are located in the same place. Rack servers can be expanded with additional memory, storage, and processors. It also provides great flexibility since it enables you to install several servers in the same bay, one for each application or function, for example, email, professional software, storage, etc.

Tower Server

Tower Servers are low cost and can be customized and upgraded based on business needs as they come with minimal configuration. Tower servers can be configured as general-purpose servers, communication servers, web servers, or network servers that integrates using HTTP protocols. It also costs roughly the same as a desktop computer.
The advantages of a tower server lies not only in the fact that it is relatively compact but also in its ability to be used in work areas which are not specifically designed to accommodate servers. It is designed to be positioned on or underneath a desk; offers a basic level of performance; and costs roughly the same as a desktop computer. Its simplicity and robustness also means that the tower server is considered an ideal place to start for those looking to begin using a server in a small company.

Data back-up and protection storage

Data Backup & Protection Storage systems revolutionise disk backup and protect disaster recovery with high-speed inline deduplication for a new generation of midsize and large enterprise backup systems powered with aFlash SSD.

Our goal is to reduce storage requirements by consolidating backup and archiving data on a single system. Storage requirements can now be reduced by 10-55x, making disk cost-effective for onsite retention and highly efficient for network-based replication to disaster recovery sites. It comes with software such as global compression, snapshots, replication, encryption, retention, etc along with it.

Perspectives
Remove mundane repetitive tasks and enable your organisation to do more rewarding tasks – Adopt IoT!
Tap into your unique capabilities – empower your business with AI today!
Enterprises are enthusiastically adopting Kubernetes, to drive greater resource efficiency and shortening development cycles.
Protects all traditional & mobile endpoint devices using artificial intelligence to optimise security decisions as on-premises, hybrid, or cloud-based solutions.
Make your digital business goals a reality – adopt a multi-cloud strategy
Manage and control the value of data analytics
Tap into your unique capabilities – empower your business with AI today!
Make your digital business goals a reality – adopt a multi-cloud strategy
Our goal is to be your most trusted, most innovative partner.
Enrich people’s lives and empower organisations to achieve more
Our goal is to be your most trusted, most innovative partner.
The most advanced companies trust Chavans to transform their organisations.

Services

Unlock possibilities for the digital future
Transform your organisation from the edge to the data centre, to the cloud
Transform your IT experience with advanced technologies and proven expertise
Accelerate your technology transition and optimise your IT
Explore all Services
Deploy new technology without disrupting user productivity
Optimise your digital transformation with maximum productivity
Adopt industry-leading training to adopt new and emerging technologies

The Digital Future is where human progress is transformed by technology.

Chavans Technologies is the one partner you need that can help you make it real.
Expore the digital Future
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Powerful servers built for innovation and to accelerate IT transformation
Simple. Powerful. Efficient. Solutions for all your workloads.
Powerful Backup & recovery solution from the core to edge to the cloud
Simplify & modernise IT – Higher ROI & lower TCO with real savings & results
Ready solutions, from build to buy – for every customer and workload
Modernise your network from the edge to core to cloud
Your answer to digital transformation
Simplifying your journey to an
Intelligent Enterprise
Unleash the Power in your
Data
Simplify your enterprise
business process
Boost productivity, work smarter with a business-class collaboration tool
Simplifying your journey to an Intelligent Enterprise
Unleash the Power in your Data
Simplify your enterprise business process
Boost productivity, work smarter with a business-class collaboration tool
Boost productivity, work smarter with a business-class collaboration tool
Office 365 is a cloud-hosted productivity suite that fulfils the need for a great product that helps you achieve optimum productivity and efficient communication.
An ERP software focusing on your core accounting, manufacturing, and distribution needs, but extend to much more.
Customise meeting rooms with video conferencing to evolve team collaboration
Advanced meeting experience
Work on any device, anywhere
Video & Voice for everyone
We assist your organisation in identifying, authenticating, and authorising individuals or groups of people …
With the advancement of mobile and cloud technologies, the line between the private corporate network…
Work on any device, anywhere
Monitor and protect physical and virtual servers in on-premise, hybrid..
Storage security is a critically important step that your enterprise…
Seamlessly adopt cloud apps with bettervisibility, data security and threat protection
Video & Voice for everyone
We help you collect, monitor and analyse all the data generated from numerous sources..
Software-defined Wide Area Network (SD-WAN) Times have changed,backhauling all traffic
Advanced Threat Protection is available in either a hardware appliance or virtual machine (VM) form factor..
Web servers are often targeted by attackers to help them host and deliver malware.

A step towards the digital future

Chavans Technologies is the one partner you need that can help you make it real.
Expore the digital Future
Explore all Solutions
Security, storage, networking — virtualised and delivered as a service
Make your digital business goals a reality – adopt a multi-cloud strategy
Manage and control the value of data analytics
Transform and Innovate with high-performance computing solutions
Make your digital business goals a reality – adopt a multi-cloud strategy
A data-centric, intelligent and adaptable server supporting all workloads
Consistent operating solutions from the edge to core to cloud
Drive innovation efficiently for all your workloads
The powerful foundation you need to connect data across an Oracle landscape
The secure, proven choice for a modern data centre
Simplify branch and WAN network operations
Assure Network availability and performance
Enterprises are enthusiastically adopting Kubernetes, to drive greater resource efficiency and shortening development cycles.
Pilot efficiently through your multi-cloud environment with Kubernetes
Super-fast App development with cloud
Manage and control the value of data analytics
Tap into your unique capabilities – empower your business with AI today!
Remove mundane repetitive tasks and enable your organisation to do more rewarding tasks – Adopt IoT!
Digitally transform your organisation – automate complex business processes end-to-end
Build a smarter, more efficient supply chain
productive, continuously integrate and deliver
The only thing that has changed about our work is the way we do it.
Faster. Smarter. More responsive – Intelligent PCs with built-in Al capabilities
Beyond workstation level performance for critical users, wherever they are
Safeguard your data and workflows of each end-point device.
Choose the right tools and prioritise workforce productivity
Get your communication right and the rest will follow
Connect any user, from any device to any application, securely
Cloud-delivered threat protection for all your devices, everywhere.
Security with the deepest visibility, tightest data security and strongest threat protection
Keep sensitive corporate information safe and compliant
Best in class protection with cybersecurity skills-at-scale
Transform the way employees work— let your IT add real business value

A step towards the digital future

Chavans Cloud is your trusted partner to help you make it real.
Expore the digital Future
Explore all Cloud Solutions
Test your applications without the maintenance and operation costs
Access management platforms anywhere and everywhere
Access business application on demand from any location
Deliver greater efficiency for traditional and next-generation applications
Stronger data governance and low-latency performance for your demanding workloads
Valuable solutions providing better efficiency standards
Run workloads on best-suited cloud service applications
Move business workloads with greater flexibility and control
Modernise applications for the cloud
Deliver fast, consistent and modern cloud management
Be in power with cloud technology