Inside Sales Representative
Job Description
Duties and Responsibilities
• Generates revenue by soliciting and obtaining orders, understanding and interpreting technical
requirements, providing technical information, and developing accounts.
• Assesses competitors, by analysing and summarising competitor information and trends and identifying
sales opportunities.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new account,
building rapport, providing technical information and explanations, and preparing quotations.
• Closes new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering
information.
• Fills orders by transferring orders to fulfilment, communicating expected delivery date, and explaining
stock-outs.
• Develops accounts by checking customer’s buying history, suggesting related and new items, and
explaining technical features.
• Maintains communication equipment by troubleshooting, reporting, and tracking problems.
• Maintains and improves quality results by following standards and recommending improved policies
and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational
opportunities.
• Accomplishes department and organisation goals by accepting ownership for accomplishing new and
different requests.
• Explores opportunities to add value to job accomplishments.
Inside Sales Qualifications / Skills
General
• Excellent communication, interpersonal and presentation skills.
• Strong analytical and problem-solving skills.
• Driven and ambitious individual with a strong desire to succeed.
• Avid learner and competitive in nature.
Technical
• Sound knowledge in information technology subject/topics.
• Hands on experience with CRM software.
• Expertise in Microsoft Word, Excel, Powerpoint & Outlook.
Education and Experience Requirements
• Bachelor’s/Masters degree in Engineering, Marketing, Business Administration or related field.
• 0 to 2 years of experience in inside sales preferred.